At FlightTripMart ("we," "us," "our," or "FlightTripMart"), we value your trust and are committed to protecting your personal information. This Privacy Policy ("Policy") explains how we collect, use, disclose, and safeguard your information when you visit our website https://flighttripmart.com and use our flight booking and related travel services (collectively, the "Services").
Please read this Policy carefully. By accessing our website and using our Services, you consent to the practices described herein. If you do not agree with this Policy, you must discontinue use of our Services immediately.
1. Information We Collect
We collect information that you provide directly to us and information about your use of our Services automatically.
Personal Information You Provide:
- Booking Information: When you make a booking or inquiry, we collect information such as your full name, email address, phone number, billing address, passport number, date of birth, and payment details (e.g., credit card information). We may also collect travel details of other passengers for whom you make bookings.
- Account Information: If you create an account, we collect your login credentials (email and password) and any preferences you set.
- Communication Information: When you contact our customer support, we collect the content of your communications and any other information you choose to provide.
Information Collected Automatically:
- Usage Data: We automatically collect information about your interaction with our Services, such as your IP address, browser type, device information, pages you visited, search queries, and the dates and times of your visits.
- Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to collect information about your browsing activities. This helps us remember your preferences, analyze trends, and personalize your experience. You can control cookies through your browser settings.
2. How We Use Your Information
We use the information we collect for the following business purposes:
- To process and manage your flight bookings, including sending you booking confirmations and e-tickets.
- To communicate with you about your bookings, account, or inquiries, and to provide customer support.
- To process transactions and send you transaction notifications.
- To personalize your experience on our website, such as by displaying relevant flight deals and destinations.
- To improve our Services, website functionality, and customer service based on your feedback and usage patterns.
- To send you marketing and promotional communications (with your consent where required by law) about offers, deals, and services we believe may be of interest to you. You can opt-out of these at any time.
- To prevent, detect, and investigate fraud, security breaches, and other prohibited or illegal activities.
- To comply with applicable laws, regulations, and legal processes.
3. How We Share Your Information
We may share your personal information in the following situations:
- With Airlines and Travel Suppliers: To complete your booking, we must share your personal information (e.g., name, passport details) with the relevant airlines, and other necessary travel suppliers (e.g., payment processors, if you pay through them).
- Service Providers: We share information with trusted third-party vendors who perform services on our behalf, such as data analysis, payment processing, fraud prevention, customer service, email delivery, and marketing assistance. These parties are contractually obligated to keep your information confidential and use it only for the purposes we specify.
- Legal Requirements: We may disclose your information if required to do so by law, court order, or in response to a valid request by a governmental authority. We may also disclose information to enforce our terms and conditions or to protect the rights, property, or safety of FlightTripMart, our users, or others.
- Business Transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as a business asset.
We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent.
4. Data Retention
We will retain your personal information only for as long as is necessary to fulfill the purposes outlined in this Privacy Policy, including to provide you with Services, comply with our legal obligations (such as tax and accounting laws), resolve disputes, and enforce our agreements. The retention period for booking data is typically tied to legal and financial reporting requirements.
5. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, which may include:
- Access and Update: You can access and update your personal information through your account settings.
- Deletion: You can request that we delete your personal information, subject to certain legal exceptions.
- Marketing Opt-Out: You can unsubscribe from our marketing emails by clicking the "unsubscribe" link in any email we send you.
- Cookie Controls: You can adjust your browser settings to refuse cookies or alert you when cookies are being sent.
To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below.
6. Data Security
We implement a variety of administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption (SSL) for data transmission, secure servers, and restricted access to personal data. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.
7. Children's Privacy
Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information from our files.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Policy on this page and updating the "Last Updated" date. We encourage you to review this Policy periodically to stay informed.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Email: support@flighttripmart.com